Refund policy

RETURN, REFUND & EXCHANGE POLICY:

  • The product seal must be intact.
  • Item must be returned in original condition.
  • We Offer 7 Days conditional Return Policy.
  • We are not responsible for any items that are returned to us by mistake
  • You can return any item for a refund, within 7 days of receiving your original order.
  • Free Delivery on Purchase Upto Rs. 5000 (Sale items are Not Eligible for Free Delivery
  • We do not offer an exchange for orders from outside Pakistan. If you would like a different size or color, please return your unwanted item for a refund and place a new order.
  • The goods are your responsibility until they reach our warehouse, so make sure they’re packed properly and can’t be damaged on the way!
  • Returns apply to items that arrive damaged, dried out or broken due to shipping/transit. Customer may get a replacement, store credit or refund.
  • Customer allergic reactions are not covered under the return policy.
  • Change of mind, customer not liking product color, etc are NOT covered by the Easy Return policy.
  • Gifts purchased by a customer for others are NOT covered unless they meet the damaged, broken or dried out during transit criteria.
  • Return process must be initiated within three days of purchase.
  • Easy Returns DO NOT APPLY to claims that we sell fake or inauthentic products. Our products are 100% authentic and from authorised wholesalers and manufacturers.
  • The return has to be of the same value as the purchase price. If an item is purchased using a coupon or during a sale, the refund/store credit amount would match the original price paid and not the full price.
  • The item being returned must be unused and in original packaging.
  • Any store credit vouchers issued as a return need to be used within thirty days or else the voucher/store credit becomes invalid.
  • Customer must have original, authentic and valid receipt of purchase.
  • Checking if an item is Halal ( حلال ) is the customer’s responsibility. Beautygirl will not refund nor exchange items that the customer believed are halal but are not.